There is a critical demand from every corner of the North American labour market for effectively-trained Dental Administrative Assistant personnel. Our aging population, new technology, and medical advances are fueling this demand. Between now and the year 2050, there will be a continuous increase in the aging population to the tune of 51.6 million additional Americans, and 6.4 million additional Canadians, over the age of 65.
Caring for the increase in the aging population, together with the general population, will require a major increase in the number of healthcare workers including Dental Administrative Assistants. Additional strain is being put on the dental industry with the many new medical breakthroughs in technology and restorative procedures. New cosmetic procedures are also gaining in popularity and demand.
Career Opportunities:
Graduates of this program are qualified to work in an administrative capacity in any dental setting such as private and specialty dental offices, dental clinics and insurance firms.
Duties & Responsibilities:
Dental Administrative Assistants perform a wide range of administrative and support duties relating to the day-to-day operation of the dental practice. Specific job duties vary with education and experience. Their duties may include but are not limited to:
- Greeting patients, answering the telephone, and managing incoming and outgoing mail;
- Implementing efficient working processes, schedules and procedures;
- Collecting patient data;
- Being a liaison between the patient and the dentist;
- Ensuring confidentiality and accuracy;
- Collecting insurance data and communicating benefits to the patient;
- Verifying patient eligibility and filing completed claims for payment;
- Tracking the progress of insurance claims;
- Making financial arrangements and collecting payments from patients;
- Maintaining accounts payable and accounts receivable
organizing and maintaining the daily patient schedule;
- Maintaining a recall system;
- Tracking dental treatments (determining what treatment has not been completed).
Program Outline:
| Basic Bookkeeping Level 1 |
| Telephone Communications Skills |
| Introduction to the Internet |
| Introduction to Personal Computers |
| Job Search and Resume Writing |
| Introduction to Keyboarding |
| Keyboard Skill Building Level 1 |
| Keyboard Skill Building Level 2 |
| Dental Administrative Assistant Level 1 |
| Dental Administrative Assistant Level 2 |
| Thought Patterns for a Successul Career |
Please Note: Actual course selections may vary by campus and are made at the time of enrollment.
Program Length:
- 27 weeks (25 hours per week)
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