The Help Desk Support Analyst Diploma program provides students with the necessary skill and knowledge to support users of computer systems and software applications. It provides in-depth knowledge on evaluating, configuring, and troubleshooting communications hardware, software, and operating systems.
It also introduces the skills necessary to effectively provide remote customer support, and deal with issues Help Desk Support Analysts may encounter on the job when addressing customer requirements.
This program prepares the student for several industry certifications. These are: CompTIA A+ certification with IT Technician designation, Microsoft Certified Desktop Support Technician (MCDST), and the Help Desk Analyst (HDA) certifications.
Career Opportunities:
Graduates of this program will find career opportunities with computer hardware manufacturers and retailers, software manufacturers, within their call centres and information technology departments throughout the private and public sectors.
Job opportunities often exist within the technical support departments of large companies within the insurance, financial, pharmaceutical, and telecommunications industries. Careers that correspond with the skills learned in this program include:
- Help Desk Support Analyst
- User Support Technician
- Computer Help Desk Representative
- Help Desk Technician
- Software Technical Support Analyst
- Systems Technical Support Analyst
Program Outline:
| Business in the Electronic Age |
| Business Supervisory Skills |
| Grammar Essentials for Business Writing |
| Employment Success Strategies |
| Human Resource Management |
| Introduction to the Internet |
| Introduction to Keyboarding |
| Keyboard Skill Building Level 1 |
| Microsoft Outlook Level 1 |
| Project Management Fundamentals Level 1 |
| Microsoft Project Level 1 |
| Microsoft Project Level 2 |
| Thought Patterns for a Successul Career |
Please Note: Actual course selections may vary by campus and are made at the time of enrollment.
Program Length:
- 50 Weeks (25 hours per week)
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