This program prepares students to deal with the problems they may encounter when supporting Personal Computers in an office environment. It provides in-depth knowledge of both computer hardware and software and prepares students to take the A+ certification exam.
Students will have practical hands-on experience in trouble shooting computer problems and assembling a computer. Successful students may choose to progress to advanced qualifications such as MCSA or MCSE, which are in high demand.
Students are required to take some elective courses from prescribed study areas.
Career Opportunities:
Skilled PC Support Specialists are in high demand in today's highly skilled environment. Virtually all organizations with multiple computers require the skills of PC Support Specialists which can become invaluable members of a management team.
Duties & Responsibilities:
- Providing technical support within small to medium sized office;
- Troubleshooting hardware and software problems;
- Replacing and installing new computer hardware;
- Keeping up-to-date on new trends in personal computing;
- Must be proficient in all aspects of computer software applications and operating systems;
- Must have in-depth knowledge of how computer systems work.
Program Outline:
| A+ Certification Exam - 2 single attempt |
| Introduction to the Internet |
| Introduction to Personal Computers |
| Job Search and Resume Writing |
| Introduction to Keyboarding |
| Keyboard Skill Building Level 1 |
| ComptIA A+ Certification: Essentials |
| CompTIA A+ Certification: Practical Application |
| Microsoft Outlook Level 1 |
| Microsoft Outlook Level 2 |
| Microsoft Powerpoint Level 1 |
| Microsoft Powerpoint Level 2 |
| Pratical Applications (3 sets) |
| Thought Patterns for a Successul Career |
| WorkPlace Success / Intrapreneurship |
Please Note: Actual course selections may vary by campus and are made at the time of enrollment.
Program Length:
- 51 Weeks (25 hours per week)
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