This program offers individuals the opportunity to acquire the skills required by many companies that specialize in customer service and outbound marketing services and to provide skills to facilitate upward movement in their chosen profession.
Students are required to take some elective courses from prescribed study areas.
Career Opportunities:
Graduates of this program have a varied choice of positions available to them ranging from Inbound / Outbound marketing or Order Desk support, Reservations and Outbound Sales, to Team Leaders, Supervisors and eventually Managers of Call Centres.
Duties & Responsibilities:
- Requires an understanding of software applications
- Excellent communication skills
- General office / telephone skills
- Resolve concerns from customers/clients
- Answer inquiries from third parties or direct to appropriate department
- Gather, classify and enter received information
Program Outline:
| Call Centre Career Options and Oportunities |
| Call Centre Team Dynamics & Personal Development |
| Call Cente Equipment & Technology |
| Call Centre Industry Overview |
| Call Centre Telephone Sales |
| Telephone Communications Skills |
| Introduction to the Internet |
| Introduction to Personal Computers |
| Job Search and Resume Writing |
| Introduction to Keyboarding |
| Keyboard Skill Building Level 1 |
| Microsoft Powerpoint Level 1 |
| Pratical Applications (1 set) |
| Punctuation and Writing Skills |
| Thought Patterns for a Successul Career |
| WorkPlace Success / Intrapreneurship |
Please Note: Actual course selections may vary by campus and are made at the time of enrollment.
Program Length:
- 35 weeks (25 hours per week)
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