Business Verbal Communication
The Business Verbal Communication course is designed to introduce students to the primary aspects of successful verbal communication in a business context. Students will develop and implement an action plan for continuously improving their own verbal communication skills. They gain practical knowledge about business communications that can be applied in real-world scenarios. In this course, students learn to identify and work toward excellent verbal interaction, whether through speaking, listening, asking questions, conducting or participating in meetings, or conversing on the telephone. Students have ample opportunity to apply the concepts learned by completing tasks and exercises in the course.
METHOD OF DELIVERY
Integrated Learning™ System training facilitated by Academy of Learning Career College facilitators.
Course manual provided for on-going reference. There is a final exam upon completion of the course. Participants who receive 75% or higher on their exam will receive a certificate.
Verbal Communication as an Essential Element of Success, Focusing on Success, Communicating in the 21 st Century
Developing Self-Awareness, Identifying Your Objective, Techniques of Top Performers
Features of Spoken Language, The Three Principal Speaking Styles, Delivering Your Words with Confidence
The Importance of an Effective Speaking Style, Winning Arguments, Strategies for Developing Your Public Speaking Skills
What is Effective Listening, Active Listening Skills, Preparing for Questions and Answers (Q & A)
Opening a One-on-One Meeting, Handling Problems, Closing the Meeting Successfully
Getting the Most Out of Your Telephone Speaking Voice, Building Your Telephone Communication Skills, Using Voicemail and Conference Calling Effectively
Dealing With Difficult Situations and Customers on the Telephone, Handling Challenging Personalities, Complaints as Feedback Opportunities
What Do You Want to Accomplish at Your Meeting, Essential Meeting Skills, Leading and Participating Effectively in Meetings
Building on Successful Communication Skills, Using Your Creativity, The Self-Confidence Circle Lab Exercise.