Office Procedures Level 2

The Office Procedures Level 2 course covers a variety of topics as it simulates an office environment and challenges students with tasks that they would typically perform. Students develop an understanding of the various levels of management and associated responsibilities. They also learn about the various forms used in an office and how to complete these forms. A section on organizing workspace, planning work activities, and using a scheduling system to plan events is included.  Students also learn about preparing for a meeting, procedures to follow in a meeting, and requirements when making travel arrangements. This course consists of six Lessons and a Final Exam. Each Lesson is divided into Sections with related Tasks. There are questions at the end of each Lesson designed to reinforce the concepts the student has learned in the Lesson.

COURSE PREREQUISITE(S)

Office Procedures Level 1, Personal Computers Fundamentals, Microsoft Word Level 1, and Microsoft Excel Level 1, or equivalent.

METHOD OF DELIVERY

Integrated Learning™ System training facilitated by Academy of Learning Career College facilitators.

COURSE NOTES

Course manual provided for ongoing reference. There is a final exam upon completion of the course. Participants who receive 75% or higher on their exam will receive a certificate.

LESSON 1

Understanding the Organizational Structure; Exploring the Levels of Management; Identifying the Support Staff; Examining Departmental Functions

LESSON 2

Planning Your Day; Working with Reminder Systems; Organizing Your Workspace; Managing Stress in the Workplace

LESSON 3

Examining Business Forms; Preparing Purchasing Forms; Issuing Invoices and Credit Notes; Organizing Statements of Account

LESSON 4

Understanding Imaging Technologies; Managing Copier Use; Using Reprographic Services; Copying and Copyright Laws

LESSON 5

Organizing Meetings; Planning Conferences and Events; Understanding Teleconferencing

LESSON 6

Planning a Business Trip; Preparing the Itinerary; Arranging Travel Funds; Organizing Travel Details

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Course Duration