Customer Service Skills Courses
Customer Service Skills courses at Academy of Learning Career College are designed for individuals pursuing a career in this growing industry or for current professionals seeking to enhance their employability. Courses will provide an overview of industry history and trends, and identify opportunities for securing employment. Students will gain customer service training and problem-solving techniques as they learn the tools and technologies common to this type of work.
Customer service involves much more than answering questions over the phone. Responding to tickets through email, live chat, and social media are equally important communication channels for customers. While there’s plenty of overlap in the skills required to do a great job, each channel benefits from a unique approach to these skills.
For example, there are important skills that are associated with phone support, such as empathy, the ability to “read” a customer’s emotional state, clear communication, and friendliness. But things emotional cues are much harder to read in writing, so additional skills for newer channels need to be developed and improved upon (in order to make those channels more viable for customers).
Whether you’re interviewing or brushing up your resume, it’s good to remember that most customer support managers aren’t just interviewing for technical skills. They’ll be looking for how you demonstrate your customer service skills.
CUSTOMER SERVICE SKILLS
*Course delivery and availability vary based on location. Not all courses are offered at each location.