Communication and Professional Practice
The Communication and Professional Practice course is for the student who is just getting ready to launch his/her own company and is looking for sound approaches to grow the business. In this course the student will get an understanding of marketing for a home inspection business, and the importance of developing a company identity with a market focus. The student will understand what good customer service skills are, and how to handle complaints. The student will also learn the principles of a marketing plan, and new market directions. The course touches upon advertising, public relations, and sales; managing customers, and building effective relationships with them are also covered in this course.
METHOD OF DELIVERY
Learning supported by a qualified off-site instructor; students are provided with course content that includes all of the required courseware, and are supported by a live technical instructor during regular business hours. Students have access to an instructor via e-mail outside of regular business hours.
Students receive resource material for this course. There are two tests to evaluate student progress. Participants who receive 75% or higher overall will receive a certificate.