Office Procedures Level 1 will assist students in learning and practicing important office procedures, such as basic banking, records management, postal and courier services, telephone and fax services, dealing with the public, and using the Internet to research information.
Office Procedures Level 2 covers a variety of topics as it simulates an office environment and challenges students with tasks that they would typically perform. Students develop an understanding of the various levels of management and associated responsibilities. They also learn about the various forms used in an office and how to complete these forms. A section on organizing a workspace, planning work activities, and using a scheduling system to plan events is included.
Students also learn about reprographics, preparing for a meeting, procedures to follow in a meeting, and requirements when making travel arrangements.