CompTIA A+ Certification 220-902

The CompTIA A+ Certification 220-902 course is designed to prepare students for the CompTIA A+ 220-902 certification exam. The 220-902 certification exam is the second exam towards the CompTIA A+ Certification and focuses on the skills required to install and configure PC operating systems, as well as configuring common features (e.g. network connectivity and email) for mobile operating systems Android and Apple iOS.

In this course, students obtain the skills and knowledge required to assemble components based on customer requirements, install, configure and maintain devices, PCs and software for end users, understand the basics of networking and security/forensics, properly and safely diagnose, resolve and document common hardware and software issues while applying troubleshooting skills. Students will also be able to provide appropriate customer support; understand the basics of virtualization, desktop imaging, and deployment.

COURSE PREREQUISITE(S)

Personal Computers Fundamentals or equivalent knowledge of personal computers, networking and security, and CompTIA A+ Certification: 220-801 course.

METHOD OF DELIVERY

Online learning supported by a qualified Academy of Learning Career College Facilitators or Online Instructors

COURSE NOTES

Course manual is provided for on-going reference. There is a final exam upon completion of the course. Participants who receive 75% or higher on their exam will receive a certificate.

LESSON 1

Windows Versions; Windows Features; Windows Tools; Getting to know Windows

LESSON 2

Windows Installations; Configuring a Windows Installation; Preparing for and Configuring a Windows Installation; Using the Command Line; Administrative Tools; Managing a Windows Installation

LESSON 3

Windows Optimization; Disk Management; Windows Utilities; Getting the most out of Windows

LESSON 4

The Control Panel; Networking; Maintaining Network Performance; Configuring and Maintaining Windows Networks; Preparing for a Backup; Windows Maintenance; First Time Windows Security Configuration; Windows Virtualization; Windows Maintenance and Virtualization

LESSON 5

Security Threats; Physical Security and Access Control; Security Best Practices; Securing computers; Data Disposal; Wired Network Security; Wireless Network Security; Data Disposal and Network Security

LESSON 6

Laptops, Tablets, and Smartphones; Apps, Android and iOS; Mobile E-mail and Synchronization; Mobile Devices in Use; Wireless Connectivity; Mobile Security; Connecting and Securing a Mobile Device

LESSON 7

Troubleshooting Methodology; Troubleshooting Motherboards and RAM; Troubleshooting Operating Systems; Apply Troubleshooting Methodology; Troubleshooting CPUs; Troubleshooting Power Supplies; Troubleshooting HDDs and RAID; Dealing with Hardware Problems

LESSON 8

Troubleshooting Tools; Troubleshooting Networks; Troubleshooting Security; Dealing with System, Network and Security Problems; Troubleshooting Video; Troubleshooting Laptops; Troubleshooting Printers; Solving Video, Laptops and Printer Problems

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