The Grammar Essentials for Business Writing course provides students with a comprehensive review of grammar. This knowledge is necessary for an effective and professional image in the workplace. Poor grammar skills create a poor impression, and can result in lost opportunities in employment and in business. The course focuses on grammar, word usage, and punctuation, with an emphasis on common grammatical errors. This course is based on a Canadian perspective.[/fusion_toggl
This course will teach students the fundamentals of customer service, and help them to develop core competencies for providing excellent customer service. Students learn the definition of customer service, who their customers are, and how to be customer service oriented through description and examples. They learn tips for managing time and stress, communicating effectively with customers, and managing customer relationships. The course highlights being prepared, and dealing professionally with customer conflicts and complaints. It identifies common pitfalls and explains how to avoid making them. It also emphasizes the importance of gathering and responding to customer feedback, and maintaining a professional image.