The Medical Office Assistant (MOA) is an important member of the medical office team. They help manage the office environment by performing a number of duties. This can include everything from booking and confirming appointments, book-keeping, tracking patient information, processing insurance forms, handling office correspondence, managing computer records and so much more. MOAs also perform other essential duties, such as getting a patient’s medical history and preparing patients for laboratory tests.
The Medical Office Assistant program provides students with the base knowledge, skills, and work experience to become permanently employable in a wide range of medical settings. Skill development is delivered in three areas:
- Comprehensive medical administrative knowledge which includes medical terminology, anatomy and physiology, pharmacology, hospital & medical office administrative, clinical procedures, and specialty Unit Clerk/Ward Clerk training prepares the student with additional training in running hospital and outpatient wards.
- Full-range of computer and office skills, including current software applications, keyboarding skills, general office management, and accounting, personal and professional development, customer service.
- On-site work experience through participation in a 1 month clinical externship at an approved healthcare training facility.